Exchange Notes

  • Our store only provides exchange service, no refund and return service.
  • There is no refund or return service for the goods in the "Online Special Offer Zone".
  • Purchases in physical stores/Pop-Up Stores can be exchanged within 7 days from the date of purchase ; online purchases can be exchanged within 14 days from the date of purchase .
  • If you purchase custom-made products, you will not be entitled to exchange services, including necklaces and bracelets that have been changed in length; earrings that are suitable for non-pierced ears, etc.
  • Products with defective quality can be replaced, but replacements due to original problems such as natural inclusions or color difference are not included.
  • The products sold in this store are natural natural stone products. Each natural stone must have different inclusions, and the color will also be different for each stone. Therefore, the pictures are for reference only. Our store does not accept customers who have natural inclusions or color differences. Replacement requested due to problem .
  • Our store does not accept repairs or replacements required for product damage caused by any man-made or improper use.
  • Please pay attention to the size/length/size of the product body before buying. Our store does not accept exchanges for this reason, such as the bracelet is too large/ too thin ; but the product size is not suitable (such as the ring size), this store can replace it, and the fixed size "handmade ring" "Series" can enjoy free modification of the ring size once, and each subsequent modification of the ring size will cost HK$200 each time; in addition, the store can also change the length of the product (such as the length of the chain) for customers.
  • When exchanging goods, if the value of the exchanged product is lower than the value of the original product, the difference will not be refunded.
  • Customers from non-Hong Kong regions can also exchange goods by mail, but customers must bear all the postage incurred.