Repair and Maintenance Services
Terms and Conditions:
- Anyone who purchases Oxygen Jewelry products can enjoy maintenance and repair services, and the number of times is not limited.
- This service does not require a purchase receipt, but the "handmade ring series" must present a purchase receipt to enjoy maintenance and repair services.
- This service is limited to Oxygen Jewelry products.
- Guests must visit the Oxygen Jewelry studio in person to enjoy this service.
- The free maintenance service is a basic cleaning service, and the number of times you can enjoy it is unlimited.
- Only complete parts can enjoy free repair service, and the number of times is not limited; if the parts are not complete, additional repair fees may be charged, please contact us for inquiries.
- Fixed-size "Handmade Ring Series" can enjoy free modification of the ring size once with the receipt , and HK$200 is required for each subsequent modification of the ring size .
- Oxygen Jewelry reserves the right to amend the terms and conditions without prior notice. In case of any dispute, Oxygen Jewelry reserves the right of final decision.
Learn more about repair and maintenance services:
- The general repair service takes 15-30 minutes, and customers can get the goods back on the same day, but some more complicated items (such as beads...) or accessories that are out of stock may take a few days.
- Customers are advised to contact us first to inquire and make an appointment to save time!
- Mail-in repairs are acceptable, but the customer is responsible for all shipping costs.
- Oxygen Jewelry welcomes customers to try it on first and then modify it: if customers buy a bracelet or necklace, they can try it on first, and then modify the most suitable length, which is convenient for gift givers. The shortening is completely free, and there is no extra charge for lengthening (5cm or less) , but an additional fee will be charged if the length is more than 5cm, see the table below for the cost.
- Repairs Only complete accessories are required to enjoy free repair service. If the accessories are not complete, additional repair fees will be charged. The fees are as follows:
| Resin glue ear plug (single) | HK$1 |
| Resin glue ear acupuncture (single) | HK$10 |
| 925 sterling silver earrings (single) | HK$20 |
| 925 sterling silver stud earrings (bead plate type) (single) | HK$100 |
| 925 sterling silver stud earrings (with small silver beads) (single) | HK$100 |
| 925 sterling silver stud earrings (formula crystal zircon type) (single) | Starting from HK$150, different styles have different prices, please check with the store staff |
| Stainless steel chain body (silver/gold/rose gold) (per 1cm) | HK$5 |
| Stainless Steel Necklace (Silver/Gold/Rose Gold) (Each -40+5cm) | HK$100 |
| Stainless Steel Extendable Bracelet (Silver/Gold/Rose Gold) | HK$200 |
| 925 sterling silver chain body (silver) (every 1cm) | HK$10 |
| 925 sterling silver necklace (silver) (each -40cm) | HK$200 |
| 925 Sterling Silver Retractable Bracelet | HK$400 |
| 14KGF gold injection chain body (gold) (every 1cm) | HK$15 |
| 14KGF gold injection necklace (gold) (each -40cm) | HK$300 |
| 14KRGF gold injection chain (rose gold) (each 1cm) | HK$15 |
| 14KGF gold injection necklace (gold) (each -40cm) | HK$300 |
| Matching stone (natural spar) | Different natural crystals have different prices, please check with the shop assistant |
| Matching stones (cubic zirconia and others) | Starting from HK$10, different sizes have different prices, please check with the store staff |