1. Crystals are natural stones, not artificial products, so each natural stone must be different , including inclusions, cotton wool, texture, color and shape, so the pictures are for reference only, please pay attention before buying!
2. Each natural stone must have different inclusions (such as cotton wool) and different textures . Our store does not accept exchanges due to original problems such as natural inclusions, textures, or color differences.
3. Regarding the earrings, we have tried to match the most similar ones as a pair. Since each natural stone will be different, the natural stones on the left and right sides, such as size, texture, color and shape, must not be exactly the same, please pay attention before buying!
metal material and color
1. Each piece of jewelry is made of different metal materials, please read the product description carefully before purchasing. Oxygen Jewelry is not responsible for any sensitivity or discomfort after wearing, especially those who are sensitive to metals.
2. Except for 14K gold/rose gold, the metal surface is electroplated. Click here to learn more about metal materials and colors.
3 Most of the products in this store are metal products. Any metal products (including 925 silver products) will naturally oxidize, and the oxidation rate is closely related to the type of metal, the method of use, the time of use and the storage method. Therefore, Oxygen Jewelry will not Any liability for oxidation of any used product. For more jewelry maintenance, please click here .
Chain length, ring size and pierced earrings
1. Necklace and bracelet styles can be converted into anklets, please contact us.
2. The length of the chain body can be changed, which can be listed in the remarks column at checkout!
3. Rings in our store are divided into open and fixed sizes. The size of open rings can be adjusted by yourself. As for rings of fixed size, our store can customize the specified size for customers, and you can learn more about ring sizes.
4. Most of the earrings can be converted into clip-on earrings. The clip-on earrings all adopt " U-shaped silicone ear clips " by default. Click here to learn more.
5. Purchases of the above-mentioned custom-made products, such as necklaces, bracelets, and anklets that have been changed in length; clip-on earrings; handmade rings of specified sizes, etc., are not eligible for exchange service. For more information on exchange, please click here .
Packaging and other special services
1. Our general packaging adopts environmentally friendly packaging, and does not come with a gift box. It will only be packaged in a recyclable flannelette bag, but it will be wrapped in bubble wrap when mailing, which is safe and reliable.
2. If you want to give a gift, you can add a gift box or a rose gift box.
3. You can also purchase a gift card (price: from HKD10), please contact us.
4. You can also purchase English letter plates (price: from HKD50), please click here .
5. If you want to order special products, please contact us.
Payment and Shipping
1. We can pay directly by credit card, Apple Pay or Google Pay, bank transfer, "PayMe" app, FPS, AlipayHK / Alipay, Octopus, click here to learn more.
2. Purchased through our online store, you can pick it up at the store/studio, or ship it by local surface mail or SF Express. Click here for more information.
3. Our online store temporarily only accepts direct orders from Hong Kong, Macau and Taiwan. For other regions, please contact us directly.
Exchange, maintenance and repair
1. For online purchases (except customized products and products in the "Online Special Offer Zone"), you can exchange the product within 14 days from the date of purchase. For more information on replacement, please click here .
2. Anyone who purchases Oxygen Jewelry products can enjoy maintenance and repair services, and the number of times is not limited. For more maintenance and repair services, please click here .
3. For more accessories maintenance, please click here .